Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
However, our excellent support team will be happy to assist you in resolving any problems you may have.
To be eligible for a return, your item must be in the same condition that you received it (including a good looking original packaging). Any damage, even superficial, will prevent us from being able to process your refund or exchange.
By the law (Article L221-23 from the French "Code de la Consommation" applicable to individuals), the refund is subject to a reduction if the goods are depreciated due to manipulations others than the necessary manipulations to assess the nature, caracteristics and proper working of the goods. This includes missing or torn packaging, and/or damaged, missing or noticeably scratched parts.
If your product or device was non-functional on arrival, we will happily exchange it.
Please note: According to EU Law regarding consumable items, Lab401 cannot accept returns / provide refunds for RFID badges.
You should always consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
In any case, you must contact us prior to return us anything. To complete your return, please contact customer support.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval (fully or reducted in case of depreciation of the goods) or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. If you chose an express shipping when placing your order, these shipping fees will not be refunded (Article L221-24 from the French "Code de la Consommation" applicable to individuals)
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.