iCopy-X FAQ

DEVICE QUESTIONS

Does the iCopy-X support encrypted tags?

The iCopy-X natively supports encrypted tags (both LF and HF).

Specifically, it can automatically crack keys for MIFARE Classic and LF tags with passwords.

Is the iCopy-X Open Source?

Although the iCopy-X is not an Open Source device, there are several elements that are open-sourced:

- Hardware Schematics

- Proxmark Source

- FPGA Source

Further Information is available here.

Can I use any blank cards with the iCopy-X?

The ICopy-X has three different Blank Tag Pack options: Basic, Intermediate and Advanced. Please note: The device only supports ICopy-X blank badges. Generic blanks are not supported on the device. Additional Blank Tag Packs can be purchased here.

What is the guarantee with the iCopy-X?

We provide a 2-year warranty against product defects, inline with European Consumer Law.

Where does the iCopy-X ship from?

All items are dispatched from our EU warehouse. You will receive a tracking number upon item dispatch. The address used on your purchase is printed as a label - please double check your address to avoid mistakes.

How are import duties / customs handled?

For all European Union destinations, all shipments are DDP - Delivered Duty Paid. This means all applicable VAT/TVA, shipping costs and customs fees are pre-paid.
You will not be charged by the courier service / post office or customs.

For all destinations outside European Union, all shipments are DDU - Delivered Duty Unpaid. This means that your country's custom service impose a VAT/TVA/Import Duty on your shipment.

SHIPPING QUESTIONS

When will I receive my order?
Average order times can be estimated below.

Average shipping estimates can be seen by selecting the destination country / region below.

While actual shipping times may vary - these estimations are built off our real delivery statistics. To receive an order as quickly as possible, we recommend:
  • Use the express delivery shipping method
  • Use same day shipment by placing the order before 12PM GMT+1
Where do you ship from?
All items are dispatched from our French warehouse. You will receive a tracking number upon item dispatch. The address used on your purchase is printed as a label - please double check your address to avoid mistakes.
When will my order be dispatched?

We dispatch orders Monday - Friday.
All Standard Post orders placed before 12PM GMT+1 will be dispatched the same day. All orders placed after this cutoff time will be dispatched the next business day.

All Express Post orders placed before 11AM GMT+1 will be dispatched the same day. All orders placed after this cutoff time will be dispatched the next business day.

For example:

  • An order placed Friday, 9AM GMT+1 will be dispatched the same day.
  • An order placed on Friday, 6PM GMT+1 will be dispatched Monday.
  • An order placed on Saturday will be dispatched Monday
  • An Express Post order placed on Monday, 11:30AM GMT+1 will be dispatched on Tuesday.
  • A Standard Post order placed on Monday, 11:30AM GMT+1 will be dispatched the same day.

For any questions, please contact customer support.

What shipping options are available?

We provide four types of shipping:

  • EU Standard Post
  • EU Express Post
  • International Standard Post
  • International Express Post
Where does the iCopy-X ship from?

All items are dispatched from our EU warehouse. You will receive a tracking number upon item dispatch. The address used on your purchase is printed as a label - please double check your address to avoid mistakes.

How are import duties / customs handled?

For all European Union destinations, all shipments are DDP - Delivered Duty Paid. This means all applicable VAT/TVA, shipping costs and customs fees are pre-paid.
You will not be charged by the courier service / post office or customs.

For all destinations outside European Union, all shipments are DDU - Delivered Duty Unpaid. This means that your country's custom service impose a VAT/TVA/Import Duty on your shipment.

PURCHASING

What payment options do you support?
Purchase and payment can be made directly via this site, using Credit/Debit card or PayPal.

If you require payment via international bank transfer, this can be arranged - please contact us directly. Please note, minimum order quantities apply to this method. Shipment will not proceed until funds are received.
Why was my order canelled?
To protect against credit card fraud, orders may be flagged for Purchase Security Validation. In this instance, we will reach out to the customer to perform a manual verification process.

Orders that are flagged for Purchase Security Validation are considered to be incomplete until validated. Our delivery deadline obligations begin only when an order is validated.

AFTER SALES SUPPORT

If you have any problems with an order, contact customer support as soon as possible. Our team is available 7 days a week to promptly assist with all questions.

I received a faulty / damaged item

Please contact customer support with as much information as possible. Products received DOA will be refunded or replaced.

Please note: Your warranty does not cover items that have been modified or mishandled physically or electronically.
That is to say:

  • Poorly flashed products are not covered by warranty.
  • UID modifiable cards that are 'bricked' due to poor programming / incorrect BCC / incorrect command sets - are not covered by warranty.
I am unsatisfied with my iCopy-X experience.
Please contact customer support immediately. We will take all necessary steps to resolve any dispute in a pragmatic and fair way.
I am unsatisfied, I will lodge a chargeback.

We do not acknowledge a chargeback as means of negotiation or dispute resolution. We work closely with our billing providers, and client banks to resolve chargebacks, by providing:

  • Proof of purchase
  • Proof of anti-fraud validation
  • Proof of dispatch, with photographs of prepared packages
  • Proof of delivery, with signature
  • Proof of all communication with clients

To date, we have not lost a single chargeback claim.

If you feel you that a chargeback is your only means of dispute resolution, please contact customer support in order to find a solution that works for both parties.